Month: September 2019
Month: September 2019
In recent years, call centers have developed a reputation for being the last resort when you’re reaching out to a business. Between the utility of the Internet and the call center’s notoriety for both robotic telephone operators and being put on hold, consumers typically turn to other options. In many cases, these problems arise due to lack of experience on running a call center and not having the proper tools to take care of it.
The way to creating an efficient, useful call center is with the right services. That means it should have the ability to cooperate with your existing technological infrastructure. The system should be scalable considering any business would desire to grow, and this includes on a global scale. Similarly, the system should be flexible so as to be able to integrate changes as the business evolves over time.
Frequently, what these call center companies provide is software as a service (Saas). An example of this is Echopass, which provides cloud-based contact center solutions. These services are designed for large enterprises that run 24 hours a day, 7 days a week. Of particular importance is that these software services are designed to save costs.
Other key factors to look for in a contact center solution geared toward the future is the ability to interact on multiple platforms. That means moving beyond traditional phone lines into the digital realm and smartphones. Having the system based in the cloud makes these solutions possible aside from being more flexible while enhancing the experience of customers.
This also allows the system to be updated easily so there’s little concern for the system going out of date. Also, in the event of an emergency, the contact center can be recovered much more easily because it isn’t generated locally. The call center of the future operates on these principles and is of incredible use to both the IT professional running the system and the business professional opting to employ this system rather than what has traditionally been in use.
A call center is a great way to keep in touch with your customers, but the current state of contact centers need to be more focused on the future. Cloud-based SaaS centers are more scalable for the future and put you in closer contact with your customers because the important thing is the business itself and making the customer happy. With an efficient system in place, you don’t have to think about the contact center and can be confident customers are being assisted.…
New Technology Street Sign Draws a Lot of Attention
A technology company called simply Breakfast, has created one of the most innovative and crowd pleasing billboards ever, and has installed it in a storefront window in Manhattan, drawing crowds, who have responded like never before. EndGadget says the sign was created for television network TNT to advertise a new television show called “Perceptions” staring Eric McCormack, best known as Will in the popular sitcom Will and Grace. TechInvestorNews, says the new billboard ups the ante for all other organizations who advertise via signs. It can be seen in action in a video posted on YouTube.
The genius of the sign, says EndGadget is that it takes advantage of a natural narcissistic bent inherent in most everyone. To take advantage of that the sign makers hooked up sensors (Microsoft Kinect devices) that are able to record movement. That movement is then translated to mimicking movement on the sign, erasing words in the process that are constantly being redrawn. The result is similar to looking in a mirror except that the image that is shown back to the person in front of the sign is drawn using digital black and white dots.
TechInvestorNews says that the engineers at Breakfast took advantage of existing technology and applied some of their own to allow the dots to switch between black and white quickly enough so that there wouldn’t be any delay, or ghosting. The result is a board that mimics movement in real time, in a splashy fun, and exciting way.
In the video, the people behind the creation of the sign explain that it took a lot of work to figure out how to get the sign to respond just right and that moving it from their facility to the Manhattan site was a challenge all by itself, requiring custom-made boxes and a lot of finger crossing. Thus far, the work appears to have paid off as the sign is a hit both on the streets of New York and on the Internet where both official videos and those taken by people passing by have gone viral. Also of note in the video are some clues behind how the sign works. An entire bank of circuit boards sits behind the screen, each for a designated part of the screen. A single processor then works like an orchestra conductor handing off different parts to the different processors as they become necessary. The end result is a seamless display that will likely become a fixture of modern electronic advertising.…